Why Buy from Us

We're Safe 
We're in the UK 
Customer Service 
Lowest Price 
Easy Returns 
Quality Service 
Big Range 
We Deliver 
Peace of Mind 
We Care 


We stand behind the quality of our products and guarantee your satisfaction. This means no hidden small print! If you're not happy within 7-days, you can return your item for free our foundation is based on customer satisfaction via long-term relationships.

We try to make sure you are confident that you will receive an honest service, from an honest company, in a risk free environment when you choose Luxural.



We are 100% secure . When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.



Luxural is based entirely in London, and so is our customer service team. Our friendly, helpful and advisors are just a mouse click or phone call away from and questions you may have.



We aim to create the right impression every time by delivering first class customer service. We understand your expectations and try to work with them.



We know price is really important, and that's why we put so much effort into getting it right. We check and match the online and shop prices of our competitors.

If you find the same product cheaper, supplied by a UK authorised dealer, boxed and in stock, we will endeavour to match their price prior to purchase, as long as their service conditions are comparable.



You can relax when you buy from us, if you're not happy with your item and it is unused and in perfect condition, we make returning it as easy as we can with our Free "Easy Returns". The only thing we ask is that you do not use or damage the appliance while you have it.



We provide good product information in order to give you confidence before you click the buy button. We try to provide more product information compared to shopping for the same items in brick and mortar shops. We spend the time to make shopping online as easy as we can for you!



We are always happy to help you get the full benefit and use of our services and products. We'll help you choose the best product for the job, and you'll get no "upsell" from us, if a less expensive product will do the job without compromising your needs, we'll recommend it first.



We sell over 25 brands and over 1,000 products. The only thing with such a big choice, is that you might need some help, but we're here for that too.



We have a UK customer service team passionate to help you. So whether you just need help to choose what to buy, are ready to place an order or need help after we have delivered your order, every call is important to us. We are here to help until all of your needs are met, there's no rush.



We make every effort to provide accurate information on our site regarding stock availability and aim to have every item on this site in stock. However sometimes shortages do happen despite our best efforts. the unlikely event that we are out of stock we will notify you as we are made aware of the problem.



Delivery is everything. We want the whole process, from choosing your item to switching it on for the first time, to be as enjoyable and hassle free as possible. This is why we offer low cost standard delivery on all orders - bringing you excellent value because we value you. We are proud to bring you the best price and the best service we can.



With our online presence you can buy your items much cheaper and you don't even have to go outside! You can shop from your computer at any time of the day or night and your purchases will be delivered right to your door.



We provide you with ultimate peace of mind by giving you a confident and guaranteed shopping experience when they buy from us. No arguments and no tricks, just simple good honest service, we want you to be happy with what you buy.



We hope you've picked up that above all else we care. We care that you are happy with what you buy and that you are happy with our service. We want you to tell all your friends and family. We want you to feel great about what you've bought.

If you want to give us feedback on our service, please visit the "Feedback to Us" section at the bottom of our Contact Us page. We want to know what you think.