Privacy Policy

Data Protection Act

Here at Luxural we take your privacy rights as a customer extremely seriously. There are two reasons why your information is collected:

  • To process your order
  • To provide you with the best service
Your personal data is protected in the UK by the Data Protection Act 1998. Under this act we will only we will only use the information that we collect about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties.

Information Collected
Certain details are collected from you. These will include:
  • Name
  • Address
  • Phone Number
  • Email address
  • Card details

Upon an order, your credit/debit card details are entered directly into the bank's secure payment processing system. Your card details are not kept after your transaction is completed. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.

You will need a username and password to enable you to use some sections of our website. For your own protection, please keep these confidential.

Like many websites we may use technology to track the patterns of behaviour of visitors to our site. This can include using cookies which recognises a computer that has previously visited. This is done by storing some information on the computers accessing our website.

Cookies can also be used to for security and to keep information about the type of browser being used. Usually browsers, you can delete cookies from your their computer, block cookies, or receive a warning before a cookie is stored. Some parts of most websites may not function fully if you have blocked cookies.

Verified by Visa & Mastercard Secure Code

Here at Luxural we take the security of your payment card very seriously. To protect your payment we have introduced Verified by Visa and MasterCard SecureCode.

Verified by Visa and MasterCard SecureCode are new security programmes designed especially for customers who shop online to give added security. They allow you to create your own password, which only you will know, to use every time you shop online using these cards.This stops anyone from making payments online with your details as your bank will ask you to verify payment online.


You need to register each card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed.

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    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Maestro
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa


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